LIC selects Infosys to drive digital transformation with NextGen Platform

PTI, New Delhi: IT services company Infosys on Monday announced it has been selected by Life Insurance Corporation (LIC) to drive its digital transformation with NextGen Digital Platform, focusing on omnichannel experiences and data-driven hyper-personalisation for customers, agents and employees. The company did not divulge the size of the deal."Infosys...today announced its collaboration with the Life Insurance Corporation of India (LIC), the largest life insurance company in India, to spearhead its digital transformation initiative called DIVE (Digital Innovation and Value Enhancement)," according to a release.

Under this, Infosys will enable the creation of a NextGen Digital Platform, which will focus on delivering omnichannel engagement and data-driven hyperpersonalised experiences to LIC's customers, agents and employees. "Infosys was selected by LIC for its extensive experience in executing large-scale digital transformation projects and its deep expertise in the banking, financial and insurance sectors," the release said. Infosys will provide LIC with turnkey system integration services using AI capabilities from Infosys Topaz and DevSecOps services from Infosys Cobalt. Infosys Cobalt is a set of services, solutions, and platforms for enterprises to accelerate their cloud journey, while Infosys Topaz, an AIfirst offering suite, enhances Cobalt with generative AI capabilities. Besides this, Infosys will help establish required infrastructure for digital transformation and ensure ongoing monitoring and maintenance once the platform is operational.

"The NextGen Digital Platform will enable LIC to realise the objectives of DIVE, which is to deliver best in class digital initiatives for all its stakeholders, customers, intermediaries and the marketing team," the release added. Siddhartha Mohanty, CEO and MD of LIC said, collaboration with Infosys marks a significant milestone in digital transformation journey of the life insurance company. "It will not only enhance our operational capabilities but enable us to cater to our vast customer, agent and employee base with newer, more personalised xperiences.