Delhi first city to introduce ‘faceless services’, now other states taking cue from it: Kejriwal

New Delhi: Chief Minister Arvind Kejriwal on Thursday said Delhi is the first city in the country to introduce the concept of ‘faceless services’ and now other states are also taking a cue from it and launching similar initiatives. 

Kejriwal inspected an automated track at Sarai Kale Khan here and also spoke about various facilities introduced by the Delhi government. 

“Last year in February, we undertook a pilot project on the ‘faceless services’ plan. Then in August, we introduced it in a full-fledged way. After many months, I have come to see how is the feedback,” he said.
He said under the ‘faceless services’, people do not have to come to offices after taking leave from their work as they can get their work done online. 

“Today, I saw that almost all the counters are empty. Few people are here but they have mostly come for some inquiry. Earlier, there would be 1,500-2000 people here standing in queues,” he said.

He claimed that the national capital is the first city to introduce such a concept and now other states like Karnataka are also following its example.